Complete List of Program & Services

Preventive & Community-Based Services

Children's Mental Health Programs — New Directions is a key provider of children’s mental health services in Niagara County and offers a full range of community and home-based services to children, adolescents and their families.

The programs are Intensive Case Management (ICM), Family Support Services, Home-Based Crisis Intervention and Mobile Crisis Outreach. All these programs have offices on the Wyndham Lawn campus, 6395 Old Niagara Rd., Lockport, NY 14094.

Intensive Case Management (ICM) — Provides home and community-based case management services to SED* youth in order to prevent psychiatric hospitalization and/or out-of-home placement. The ICM Program provides referral, linkage, coordination, monitoring, advocacy, social support and crisis intervention services. This program is supported by the Niagara County Department of Mental Health and the New York State Office of Mental Health.

Contact: Julia Fierle, Program Director, (716) 433-4487, ext. 429.

*SED - Seriously Emotionally Disturbed

Family Support Services — Parent support group meetings are held twice each month in Lockport and Wheatfield. Information and referral, advocacy and transportation support are provided by a Family Support Specialist, who is trained to address the unique needs of both children and adults with special needs. This service works in collaboration with the Mental Health Association of Niagara County, including its Compeer Programs and In-Home Respite. This program is supported by the Niagara County Department of Mental Health and the New York State Office of Mental Health.

Contact: Lydia Szafranski, Family Support Coordinator, (716) 433-4487, ext. 493.

Home-Based Crisis Intervention — Provides short-term home and community-based services to families with one or more SED youth in the home at imminent risk of psychiatric hospitalization or out-of-home placement by assisting families in learning and developing ways to cope with and prevent crisis situations that lead to psychiatric hospitalization or out-of-home placement. The Home-Based Crisis Intervention Program provides referral, linkage, coordination, monitoring, advocacy, social support and crisis intervention services. This program is supported by the Niagara County Department of Mental Health and the New York State Office of Mental Health.

Contact: Julia Fierle, Program Director, (716) 433-4487, ext. 429.

*SED - Seriously Emotionally Disturbed

Mobile Crisis Outreach— In partnership with the Niagara County Hotline, the Mobile Crisis Team provides on-site assessment and intervention services at homes, schools and within the community to youth in various stages of crisis in order to prevent psychiatric hospitalization by linking and/or re-linking youth with necessary services, including Home-Based Crisis Intervention, which provide the youth with stability. This program is supported by the Niagara County Department of Mental Health and the New York State Office of Mental Health.

Contact: Margaret Donohue, Crisis Coordinator, 433-4487, ext. 443.

 

Community-Based Treatment — This resiliency-based program serves children, youth and families who reside in Allegany and Cattaraugus counties. Referrals to this program are made by the Departments of Social Services. In addition to the prevention aspect of the program, we also provide Supervised Visitation services for Allegany County.

Contact: Michael Benjamin, Program Supervisor, 356 Main Street ER, Randolph, NY 14772, (716) 945-0399.

 

Partners in Parenting — This intensive program teaches parenting skills in order to prevent the placement of children in foster care, or to expedite their return from placement. It serves Niagara County families that are referred by the Niagara County Department of Social Services, primarily through the Child Protective Services division. Read More.

Contact: Gina Tasca-Burket, Program Director, (716) 433-4487, ext. 467, 6395 Old Niagara Rd., Lockport, NY 14094.

 

Wraparound Program — The primary mission of New Directions’ Wraparound Program is to divert placement of at-risk youth from out-of-home placements by promoting the family’s stability, competence and self-sufficiency. Utilizing a culturally competent, strength-based and needs-driven process, families are assisted in developing and organizing supports, services and resources in order to achieve their goals, vision and self-sufficiency. Families are assisted in assembling a Child and Family Team comprised of the youth and family, natural supports, systems and service providers. The Child and Family Team meet at least once a month to develop and implement crisis plans and identify a plan of action to address unmet needs. Services are coordinated through the Child and Family Team process and the family and youth are assisted in reaching out to natural supports existing in their own communities.

Contact: Sarah Taylor, Care Coordination Supervisor, Snyder Square North, 4511 Harlem Road, Suite 10, Amherst, NY 14226, (716) 839-1392, ext. 206.

 

Wraparound/Shortened Length of Stay Program — This program works with the entire family on issues that led to the youth being in residential care, with the aim of returning the youth home in an average of three months. Work begins the first day of placement at Wyndham Lawn Home for Children or Randolph Children’s Home. Working together as a Child and Family Team are the youth, family, residential staff, other systems/service providers, natural supports and the Wraparound Care coordinator. In addition to ensuring linkage with services to support the youth’s ability to return successfully to the community (such as anger management counseling or psychiatric services), the youth and family will be assisted in reaching out to natural supports existing in their own community and neighborhoods.

Contact: Jennifer Wilson, SLOS QI Specilaist, Snyder Square North, 4511 Harlem Road, Suite 10, Amherst, NY 14226, (716) 839-1392, ext. 203.

 

Family Support Services — Workers and services are available to all of Erie County’s care coordination agencies through this department. Services include (but are not limited to): mentoring, hourly respite, transportation and recreation. Specialized services include (but are not limited to): substance abuse assessment and counseling, psychological assessment, psychiatric assessment, and individual and family therapy.

Contact: Erin Kent, Director of Family Support Services, 4511 Harlem Rd., Amherst, NY 14226, (716) 839-1392, ext. 204.

 

Educational Services

Henrietta G. Lewis Campus School — Located on our Wyndham Lawn campus, this school serves the residents of Wyndham Lawn Home for Children as well as day students with special needs from surrounding public school districts. The building was constructed in 2000 and provides state-of-the-art facilities and programs to help students meet the new and more demanding New York State educational standards. Read more.

Contact: Patricia McMahon, Principal, (716) 433-9592, 6395 Old Niagara Road, Lockport, NY 14094.

 

Randolph Academy — Located on the campus of Randolph Children’s Home, the Randolph Academy is a special act public school district that serves the youth residing at the home as well as day students from the surrounding communities.

www.randolphacademy.org

 

Supervised Independent Living

Supervised Independent Living Program (S.I.L.P.) — Older children who face living on their own without any family support are at serious risk of homelessness. To help them succeed in the community, the Supervised Independent Living Program places, mentors and closely supervises these young people in their own apartment.

Contacts: Erie and Niagara Counties, Melissa Bonello, Family Resource/Intake Coordinator, Synder Square North, 4511 Harlem Rd., Suite 200, , Amherst, NY 14226, (716) 834-9413, ext. 214, and for Allegany, Cattaraugus and Chautauqua Counties, Missy Martin, Family Resource/Intake Coordinator, 356 Main Street, Randolph, NY 14772, (716) 358-3636, ext. 232. Lynn Siradas, Director, Synder Square North, 4511 Harlem Rd., Suite 200, , Amherst, NY, 14226, (716) 834-9413, ext. 208.

 

Therapeutic Foster Care

Global Village Therapeutic Foster Care — Global Village provides nationally recognized therapeutic foster care for children throughout Western New York. It recruits, screens, trains and certifies caring couples and individuals as foster parents for children with special needs and challenging behavior. In doing so, Global Village gives these children the valuable opportunity to live in a community within a family setting. Read more.

Contacts: Erie and Niagara Counties, Melissa Bonello, Family Resource/Intake Coordinator, Synder Square North, 4511 Harlem Rd., Suite 200, , Amherst, NY 14226, (716) 834-9413, ext. 214, and for Allegany, Cattaraugus and Chautauqua Counties, Missy Martin, Family Resource/Intake Coordinator, 356 Main Street, Randolph, NY 14772, (716) 358-3636, ext. 232. Lynn Siradas, Director, Synder Square North, 4511 Harlem Rd., Suite 200, , Amherst, NY, 14226, (716) 834-9413, ext. 208.

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Post-Adoption Services — Our Post-Adoption Services support and strengthen families who have adopted teens and children and who need help to meet their family’s emotional, behavioral, social or educational challenges. Services are provided by New Directions Youth and Family Services, through a grant from the New York State Office of Child and Family Services. Families must be TANF eligible; that is, their household income must be less than 200 percent of the federal poverty level. Services are open to families who adopt through any agency. Families must reside in Erie, Cattaraugus or Allegany Counties. Read more.

For more information, in Erie County contact Sylvia Inman, Post-Adoption Case Manager, (716) 834-9413, ext. 212, sinman@ndyfs.org, Synder Square North, 4511 Harlem Rd., Suite 200, , Amherst, NY, 14226. In Allegany or Cattaraugus County, contact Leslie Shellenbarger, Clinical Director, Global Village Therapeutic Foster Care South, 356 Main St. ER, Randolph, NY 14772, (716) 358-3636, ext. 202.

Adoption — New Directions Youth and Family Services recently received approval from New York State to operate an adoption program. Read more.

 

Group Homes

Group homes are a vital option in providing the most appropriate level of care for our children. Serving as both an alternative to placement in a large residential facility and as a step between residential placement and a child’s return to his or her community, group homes provide structure and guidance in a family-like, neighborhood setting. New Directions Community-Based Group Residences include: Westons Mills (Westons Mills, NY); Chautauqua County (Falconer, NY); and the Zafron Home for Parenting Teens (Salamanca, NY).

Contact: Mark Wickerham, Randolph Children’s Home and Community-Based Residences Director, 1475 Route 394 West, Falconer, NY 14788, (716) 358-3636, ext. 291.

 

Residential Treament

Randolph Children’s Home — Nestled in the rolling foothills of the Allegany Mountains in Randolph, NY, 20 minutes east of Jamestown, the Randolph Children’s Home is "a natural place for change." Randolph Children’s Home provides co-ed residential treatment for 98 children between the ages of 8 and 21. Services are provided in a normative culture group approach. Clinical services include individual, group and family therapy. Integrated service planning includes clinical case management, general recreation, life skills, and medical and psychiatric services. Specialized services include internationally accredited Adventure-based Recreation and Equestrian Programming. Mental health services include alcohol and substance abuse services; the treatment of attachment disorders; recovery from trauma, sexual abuse and sexually reactive behaviors, and the management of aggressive behaviors. Educational services are provided through the Randolph Academy, a special education public school located on grounds of Randolph Children’s Home. Referrals are accepted through a county’s Department of Social Services (Family Court Order or Voluntary Surrender to County) or through a school district’s Committee on Special Education.

Contact: Mark Wickerham, Randolph Children’s Home and Community-Based Residences Director, (716) 358-3636, ext. 291, 356 Main Street ER, Randolph, NY 14772.

Wyndham Lawn Home for Children — Modern, comfortable cottages on a 70-acre parklike campus provide Wyndham Lawn's staff with an excellent environment for building strong relationships with the youth and families they serve. This facility provides co-ed residential treatment for 57 children between the ages of 12-21 in Lockport, NY. Services include counseling, clinical case management, therapeutic recreation, life skills, and medical and psychiatric services. Educational services are provided on-grounds at the Henrietta G. Lewis Campus School, a private school operated by Wyndham Lawn. Referrals are accepted through a county’s Department of Social Services (Family Court Order or Voluntary Surrender to County) or through a school district’s Committee on Special Education.

Contacts: Ed Gargala, Residential Services Director (716) 433-4487, ext. 469, or Chuck Wagner, Campus Life Director (716) 433-4487, ext. 462, 6395 Old Niagara Road, Lockport, NY 14094.

 

Titan House Evaluation and Treatment Services — Titan House provides evaluation and treatment services for hard-to-place youth. Services are provided on the campus of Wyndham Lawn Home for Children in Lockport, NY. Titan I serves youth ages 6 to 12. Youth ages 5, 13 and 14 may be considered based on individual needs. Titan II serves youth ages 13-17. Youth with an IQ less than 65 (within the same age ranges) will be considered on an individual basis. In both Titan I and Titan II, there are two packages of services:

1.90-day evaluation-focused placement. Includes:

  • Psychiatric assessment
  • Psychoeducational evaluation
  • Socio-emotional assessment
  • Substance abuse evaluation
  • Placement with short-term treatment (stabilization, behavioral management)
  • Recommendations for continued treatment and placement

2. Placement focused on individualized, trauma-focused treatment and/or individual special needs.  
The appropriate length of stay is determined collaboratively by the county, family and New Directions staff based on need and progress.
Includes:

  • Psychiatric assessment
  • Psychoeducational evaluation
  • Socio-emotional assessment
  • Substance abuse evaluation and treatment as needed for youth 12 and older

Read more

 

 

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E-mail addresses are the first letter of the person's first name, followed by the last name, with the ending @ndyfs.org
Example: Jane Smith would be jsmith@ndyfs.org